Wooden City policy is proud to honor product warranties on products purchased from us or from an authorized Wooden City reseller. If you purchase a product from an unauthorized reseller, our warranty may be invalid. Wooden City carries a limited 3 year warranty to the original owner against defects in materials or workmanship. If a warranted product fails due to a material or manufacturing defect, we will repair or replace the product at our option. This warranty does not include mechanical model kits, toys, and puzzles, which have a 1 year warranty. This warranty covers only defects in materials and workmanship. It does not cover normal wear and tear, accidents, normal fading, abuse, negligence and misuse. Wooden City’s sole obligation under its warranties, and at its sole discretion, is to repair or replace the product.
If you are not fully satisfied with your purchase, we offer a full refund or exchange for any item of the equal value within 30 days of the delivery date. Also the purchase needs to be in the original packaging with your proof of purchase in order to qualify for a full refund or an exchange.
Also during the assembly process of mechanical model kits if a piece happens to break we offer part replacement. To request part replacement please navigate to the Part Replacement page.
For warranty information or to request a return or an exchange, please email: [email protected]